Shipping Policy

 

We offer free shipping for all customers in Australia. Orders placed before 11:59 PM will be processed the following day, and orders placed after 11:59 PM will be processed the day after. After your order is processed, it will typically be delivered within 3 to 9 business days, depending on your location. Please note that delivery times may vary, and delays can occur due to factors beyond our control.

Order Processing Timeline

Once your order is placed, we will begin processing it within 1 to 3 business days. This includes selecting the requested items, checking for quality, and preparing for shipment. After packing, your order will be sent to the shipping carrier, and you will receive a tracking number to monitor your delivery. The total time for processing and delivery is generally 3 to 9 business days.

Failed Delivery or Pickup

If a package is not accepted at the door or picked up from the post office, it will be returned to the supplier, and a €15 fee will be deducted from your refund.

Return & Exchange Policy

The customer is responsible for return shipping costs. Valandio does not reimburse return shipping fees. We recommend using a traceable shipping method to avoid loss or damage to returned items.