Privacy Policy


This Privacy Policy explains how Valandio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from valandio.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" refers to users of our Services, including customers, website visitors, or other individuals whose information we collect.

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the Site, and the "Last Updated" date will be updated accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information about you in various ways. The types of information we collect depend on how you interact with us. In addition to the uses outlined below, we may also use your information to communicate with you, comply with legal obligations, enforce our terms, and protect the Services and our rights.

What Personal Information We Collect

We collect the following types of personal information:

1. Information We Collect Directly from You

  • Basic contact details (name, address, phone number, email)
  • Order details (billing address, shipping address, payment confirmation, email, phone number)
  • Account details (username, password, security questions)
  • Shopping behavior (items you view, cart contents, wishlist)
  • Customer support details (information shared in communication with us)

You may choose not to provide some information, but this could limit your ability to access certain features.

2. Information Collected via Cookies
We use cookies and similar technologies to automatically collect information ("Usage Data"), such as how you interact with the Site, your device and browser information, IP address, and other usage details.

3. Information from Third Parties
We may obtain information about you from third-party vendors and service providers, including payment processors and partners who help us process payments, fulfill orders, and deliver our Services.

How We Use Your Personal Information

  • Providing Services: We use your information to process payments, fulfill orders, send notifications, manage your account, facilitate returns/exchanges, and enable reviews.
  • Marketing and Advertising: We may use your data for marketing purposes, including sending promotional emails, text messages, and showing advertisements.
  • Security and Fraud Prevention: We use your personal information to detect and prevent fraud or illegal activity.
  • Customer Communication: We use your data to improve our Services and provide customer support.

Cookies

We use cookies to enhance your experience on our Site. You can manage cookie preferences via your browser, but disabling cookies may affect some Site features.

How We Disclose Personal Information

We may share your personal information with third parties for various legitimate purposes, including:

  • Vendors and service providers (e.g., IT, payment processing, shipping, customer support)
  • Business partners and affiliates for marketing purposes
  • With your consent, for services like shipping or through social media integrations
  • In connection with business transactions (e.g., mergers or bankruptcy)
  • To comply with legal obligations or protect our rights

User-Generated Content

If you post reviews or other content on public areas of the Site, be aware that such content is public. We are not responsible for how third parties use your publicly shared information.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. You should review their privacy policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent and believe we have collected data from a child, please contact us to have it deleted.

Security and Data Retention

We take reasonable steps to secure your personal information, but no method is completely secure. We may retain your information as long as needed to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to the information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request a copy of your data in a usable format or transfer it to a third party.
  • Restriction of Processing: Request limitation of data processing.
  • Withdrawal of Consent: Withdraw consent for data processing where applicable.
  • Opt-Out of Marketing: You can opt out of marketing communications via the unsubscribe link in emails.

To exercise your rights, please contact us directly.

Complaints

If you are dissatisfied with how we handle your data, please contact us. Depending on where you reside, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Users

Your information may be processed and stored outside your home country, including in the United States. We comply with relevant data transfer laws to protect your information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@valandio.com